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Sales and Customer Service Representative

2 months ago


Tuscaloosa, Alabama, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy Tuscaloosa. As a Sales and Customer Service Associate, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities
  • Customer Service: Provide outstanding customer service and help everyone feel valued and understood.
  • Sales and Service Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Supporting Clinic Flow: Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Client Growth and Retention: Help grow and retain a client base both in-person and through phone/email outreach.
Requirements
  • Education: High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, great people skills, and ability to establish positive relationships with guests.
  • Knowledge: General knowledge of massage and skin care services.
Perks and Benefits
  • Competitive base pay plus bonuses and commissions.
  • Employer-paid healthcare including medical, dental, and vision plans.
  • Paid time off for full-time employees.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 30% off all products.
About Us

Massage Envy is a national franchisor of independently owned and operated franchised locations. We are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.