Infrastructure Support Specialist

2 weeks ago

Columbus, Ohio, United States Babylist Full time
About Us

Babylist is a trusted platform for millions of families in their journey. For over a decade, we have evolved from a baby registry into a comprehensive service that empowers parents to make informed choices, maintain connections, and foster happy, healthy families. Annually, Babylist assists over 9 million individuals in making purchases through our registry, app, ecommerce shop, and extensive product guides. Our ecosystem now includes Babylist Health, offering access to essential products and services, and The Push, a content studio collaborating with leading brands in the baby industry. With over 59 million monthly pageviews and a strong social media presence, Babylist is a generational leader in the $88 billion baby product market.

Our Work Culture

Our team is distributed across various locations, necessitating intentional efforts to connect and collaborate effectively. We prioritize personal relationships as the foundation of our collaborative efforts. To strengthen these connections, we organize two annual in-person gatherings, providing valuable opportunities for team bonding and collaboration. This position requires onsite presence at our warehouse location.

Technology We Use
  • Okta
  • JAMF/Intune
  • Google Workspace
  • Office 365
  • Mimecast
  • Mac and Windows Devices
  • FreshService
  • Cisco Meraki
  • Koerber One WMS
Role Overview

We are seeking an Infrastructure Support Specialist to join our Corporate/Supply Chain IT & Security Team. This team manages the systems and endpoints utilized by our employees daily. Your primary responsibility will be to support the operations IT and infrastructure at our warehouse. You will be involved in configuring, deploying, and maintaining all connected devices at our facility. Additionally, you will assist the IT Help Desk during peak hours. Your contributions will be vital in ensuring the successful deployment and ongoing support of our warehouse operations.

Candidate Profile
  • You have a proven history of delivering outstanding support for Windows and Mac OS devices, network printers, and Android devices in a distribution environment.
  • You possess strong communication skills, able to convey technical issues to non-technical individuals.
  • You are driven and enthusiastic about finding innovative solutions to problems.
  • You pay attention to detail and understand the importance of accuracy.
  • You are eager to learn new technologies and processes, always seeking to enhance our services.
  • You value teamwork and collaboration, appreciating the support of your colleagues.
Impactful Contributions
  • Collaborate with internal users to troubleshoot their devices and applications.
  • Act as a key contributor to refining internal IT systems and processes.
  • Enhance and maintain our technology stack.
  • Oversee the lifecycle management of hardware.
  • Administer our core technology systems.
Qualifications
  • Technical Skills
    • 2-4+ years of experience in Windows/Mac OS support and troubleshooting.
    • 2-4+ years of experience in SaaS administration relevant to our technology stack.
    • Strong interpersonal and collaborative communication skills.
    • Experience in asset management and hardware lifecycle management.
    • Familiarity with Google Suite applications.
    • Knowledge of Okta.
    • Basic understanding of WMS.
    • Preferred experience with Cisco Meraki, Microsoft Intune, and Koerber One.
  • Additional Requirements
    • Onsite presence is required during standard business hours.
    • Willingness to mentor and support colleagues in their professional development.
    • Strong group communication skills.
    • A desire to learn from peers and improve collective efficiency.
Why Join Babylist?
  • We invest in the necessary infrastructure to support your success.
  • We create products that positively impact the lives of millions.
  • We promote a sustainable work pace, ensuring work-life balance.
  • We believe in leveraging technology and data to address challenges.
  • We are committed to exceptional management practices.
  • We are an antiracist organization dedicated to supporting diversity.
  • We offer competitive compensation and opportunities for career growth.
  • We provide comprehensive benefits, including health, dental, and vision coverage, along with a generous parental leave policy.
  • We prioritize employee wellbeing with resources for physical, mental, and emotional health.

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