IT Systems Analyst
2 weeks ago
Position: IT Business Analyst
Location: Remote (Hybrid)
Duration: Long-term Contract
Note: W2 Position only
As an IT Business Analyst at Quantum Integrators, you will play a crucial role in enhancing the technology platforms that underpin our operational processes. Your collaboration with business stakeholders will be essential in identifying and implementing improvements to our manufacturing and quality systems. This involves prioritizing requests, gathering detailed IT requirements, and supporting various stages of the project lifecycle.
Your Key Responsibilities:
- Assessing the structure of operations within Clinical, Quality, and F&E departments to determine technology needs for daily functions.
- Proposing potential solutions to challenges identified during the initial development phases.
- Collaborating with business units to capture and prioritize their requirements.
- Leading project management efforts by developing and overseeing project plans.
- Documenting process steps and necessary system enhancements to support operational workflows.
- Engaging in process re-engineering workshops with both business and IT stakeholders.
- Conducting impact assessments on changes to product capabilities, including effects on integrated systems.
- Assisting in the development of business cases for new capabilities.
- Creating interactive data visualizations using web-based technologies such as Spotfire or Tableau to facilitate informed decision-making.
- Addressing IT support requests to resolve operational issues with enterprise and quality applications.
- Participating in project teams by providing documentation and executing well-defined changes.
- Conducting training sessions and leading discussions to guide relevant teams.
- Performing regular quality checks and testing on software and applications.
- Contributing to the delivery of system solutions by documenting SDLC/CSV/Qualification activities.
- Formulating validation, qualification, migration, and verification strategies for software, data, hardware, and business processes prior to deployment.
- Executing validation and verification strategies in accordance with company procedures.
- Continuously enhancing your understanding of business processes and applicable procedures.
Qualifications and Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Over 8 years of proven experience in IT support for business operations.
- Experience in a highly regulated GxP environment, preferably within the pharmaceutical sector.
- Strong understanding of computer systems, applications, and technology products.
- Ability to diagnose and troubleshoot basic technical issues effectively.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Proficient in troubleshooting complex software issues and providing clear technical assistance.
- Strong interpersonal skills and critical thinking abilities.
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