Systems Support Specialist

2 days ago


Glendale, Arizona, United States Arizona State University Full time
Job Description

Arizona State University is seeking a highly skilled Systems Support Analyst to join our Enterprise Technology team. As a key member of our team, you will be responsible for providing top-notch technical support to students, faculty, and staff across our campuses.

Key Responsibilities
  • Provide expert-level technical support for hardware, software, and network issues
  • Collaborate with cross-functional teams to identify and implement solutions to complex technical problems
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation to provide 24/7 support for critical issues
  • Stay up-to-date with emerging technologies and trends in the field
Requirements
  • Bachelor's degree in Information Technology or related field
  • 2+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong knowledge of Windows, macOS, and Linux operating systems
  • Experience with help desk software and ticketing systems
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Access to cutting-edge technology and tools

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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