Operations Support Specialist
3 days ago
About the Role:
H&R Block is seeking a highly skilled and detail-oriented Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in providing administrative support to our district offices, ensuring seamless operations and exceptional customer service.
Key Responsibilities:
- Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) to ensure efficient district office operations.
- Receive and document customer inquiries and concerns, researching solutions and resolving issues or escalating to DOC, CSM, or DGM as needed.
- Review and verify invoices, preparing payment in Coupa for DOC approval.
- Provide technical support to internal and external customers, utilizing software solutions and personal knowledge to identify resolutions.
- May remote into office computers to resolve technical issues.
- Follow established procedures to handle inquiries and resolve concerns, ensuring customer satisfaction.
- Document and track customer contacts using software solutions and computer systems.
- Adapt to changes in user demands, work environment, and process requirements.
- Maintain a technical working knowledge of supported products and attend training sessions to enhance job performance.
- Perform other duties as assigned by the District Operations Coordinator or in partnership with CSM and/or TSC Supervisor.
Requirements:
- High school diploma or equivalent.
- 1-3 years of administrative experience.
- Customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Organization, prioritization, and project coordination skills.
- Effective oral, written, and interpersonal communication skills.
- Ability to interact with all levels of associates.
- Ability to communicate clearly and calmly in high-pressure situations.
- Experience working with Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
- Experience working in a Windows environment.
What We Offer:
H&R Block offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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