Call Center Representative
3 weeks ago
Estimated Salary: $50,000 - $60,000 per annum
About the JobThis is an exciting opportunity to work with a dynamic team at CSAT Solutions. As a Technical Service Representative, you will play a crucial role in ensuring our customers receive the best possible service and technical support.
Key Tasks:- Work with customers to resolve technical issues and provide support
- Verify information in shop floor systems and identify any issues with units
- Store units that have been put on hold
- Upload pictures of units through customer websites
- Communicate with customers via phone and email to resolve holds
- Collaborate with operations and materials groups to ensure smooth processes
- Communicate with company management and customer contacts via written communication (email and messaging)
- Ensure compliance with ISO 9001 and/or other quality system requirements
We want someone who is:
- Focused on delivering exceptional customer service
- Self-motivated and able to work independently
- Able to communicate effectively with diverse stakeholders
- Comfortable working in a fast-paced environment
- Willing to learn and adapt to new situations
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