Operations Manager

7 days ago


Fort Wayne Indiana, United States Yugo Full time
About the Role

We are seeking an experienced Assistant General Manager to join our team at Yugo, a leading provider of student housing. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our student spaces.

Key Responsibilities
  • Lead and mentor a team of staff to deliver exceptional student experiences
  • Manage complaints and issues, providing timely and effective resolutions
  • Ensure compliance with safety, security, and building management procedures
  • Maintain relationships with key stakeholders, including university representatives and suppliers
  • Oversee the operational calendar and student lifecycle, from arrival to departure
Requirements
  • Proven experience in a similar role, preferably in a busy hotel, student accommodation, or facilities management environment
  • Strong knowledge of facilities management and customer service principles
  • Excellent interpersonal and communication skills, with the ability to build and maintain quality relationships
  • Experience working in a fast-paced, target-driven environment with a strong focus on sales and marketing
  • High school diploma or equivalent, with a focus on customer service and operations management
  • Proficiency in working with technology and adaptable to online systems
  • Carbon Literacy Certification or willingness to undertake training
What We Offer
  • Competitive salary and benefits package
  • Generous PTO and wellness time
  • 11 paid holidays
  • 401k with employer matching
  • Company-paid STD, LTD, and life insurance


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