Customer Service Ambassador
3 days ago
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at U-Haul. As a key member of our service delivery team, you will play a critical role in ensuring our customers receive exceptional service and support throughout their journey with us.
Key Responsibilities:
- Provide top-notch customer service and support to customers via phone, email, and in-person interactions
- Utilize smartphone-based technology to manage rentals and inventory, ensuring accurate and efficient service delivery
- Operate and maintain U-Haul equipment, including trucks and trailers, to ensure safe and reliable transportation
- Conduct thorough inspections of equipment to ensure it is in good working condition
- Assist customers with product and service inquiries, providing expert knowledge and guidance
- Prepare and process rental invoices, as well as accept equipment returns from customers
- Perform routine maintenance tasks, including filling propane and driving a forklift
- Participate in ongoing training and development programs to enhance skills and knowledge
Requirements:
- Valid driver's license and a good driving record
- High school diploma or equivalent
About U-Haul:
U-Haul is a leading provider of moving and storage solutions, dedicated to delivering exceptional customer service and support. Our team is committed to creating a dynamic and supportive work environment, offering opportunities for growth and development.
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The role requires some physical exertion, including long periods of standing, moving around indoors and outdoors, and positioning yourself to reach objects at varying heights.
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