Senior Technical Assistance Representative

5 days ago


Orlando, Florida, United States CROSSLINK Professional Tax Solutions Full time

Are you a technical expert looking for a challenging role that combines technical skills with strong customer service skills? Do you have a passion for delivering exceptional support to our clients? If so, we encourage you to apply for the Technical Support Specialist II position at CrossLink Professional Tax Solutions.

In this role, you will be responsible for providing technical assistance to our clients via inbound telephone calls, chat messages, and emails. You will also create Jira Issues and document them to allow for seamless escalation to other personnel.

To succeed in this role, you must have excellent communication skills, both verbal and written. You should also be able to analyze customer cases to identify trends and areas for improvement.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, please submit your application today



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