Technical Assistance Coordinator

7 days ago


Orlando, Florida, United States Just Write Inc Full time
Technical Support Role

We are seeking a skilled Technical Support Specialist to join our team at Just Write Inc. As a Technical Support Specialist, you will play a critical role in ensuring that our customers receive prompt and effective technical assistance.

The salary for this position is approximately $62,000 per year.

Responsibilities:
• Respond to customer inquiries and resolve technical issues related to hardware, software, and network problems.
• Collaborate with internal teams to develop and implement technical solutions that improve customer satisfaction.
• Create and maintain technical documentation and knowledge base articles to aid in troubleshooting and resolution of technical issues.
• Participate in ongoing training and professional development to stay up-to-date on the latest technologies and trends.

Qualifications:
• Associate's degree in Computer Science or a related field and one year of customer service experience in a computer support environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

About Us:
We value our employees' contributions and offer opportunities for growth and development. If you are a motivated and detail-oriented individual who enjoys working in a dynamic environment, we invite you to apply for this exciting opportunity.

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