Senior Technical Support Specialist

2 days ago


Orlando, Florida, United States NBCUniversal Full time
Job Title: Senior Technical Support SpecialistAbout the Role:

We are seeking a highly skilled Senior Technical Support Specialist to join our Partner Care Technology Team. This role will focus on providing advanced technical support and consulting services to our golf course partners, ensuring they receive exceptional service and support in utilizing our technology solutions.

Key Responsibilities:

  • Provide expert-level product knowledge of NBC Sports Next proprietary software applications, specifically G1, EZSuite, and affiliated products.
  • Serve as a primary source for escalations and advanced product, hardware, and technical issues.
  • Play a key role in the growth and success of our go-forward products by working cross-functionally with Support and Activation teams.

Requirements:

  • Bachelor's degree in a related field or comparable experience within a technology organization.
  • Minimum requirement of 1 year of software support, implementation/installation experience, or comparable.
  • Exceptional communication skills and Microsoft Excel proficiency required.

Estimated Salary: $80,000 - $100,000 per year

Why Join Us?

NBCUniversal is a subsidiary of Comcast Corporation and a leading media and entertainment company. Our Partner Care Technology Team is responsible for delivering exceptional service and support to our golf course partners, helping them succeed in the ever-changing golf industry.



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