Easton Guest Engagement Specialist

1 week ago


Columbus, Ohio, United States EASTON. Full time
Job Overview

Easton, recognized as the premier retail destination in the United States, is seeking to hire individuals for the role of Guest Engagement Specialist.

POSITION SUMMARY: As a Guest Engagement Specialist, you will serve as the primary liaison for visitors seeking information, assistance, and directions within the Easton Town Center. Your role will involve actively engaging with guests to help them navigate the center and address any inquiries or concerns they may have. Collaboration with the Easton Security Team will be essential to ensure that all visitors comply with the established code of conduct and parental escort policy.

KEY RESPONSIBILITIES:

• Collaborate with all Easton personnel to maintain a safe and welcoming shopping atmosphere.

• Welcome and interact with all guests, delivering exceptional customer service.

• Possess a comprehensive understanding of the Easton Town Center and its offerings.

• Provide constructive feedback and suggestions to Easton management.

• Address and resolve any visitor concerns that may arise.

• Foster relationships with tenants and Easton staff, always prioritizing guest assistance.

• Respond to visitor complaints, concerns, and inquiries with professionalism.

• Uphold the Code of Conduct, ensuring compliance with behavioral standards and dress codes.

• Enforce the Parental Escort Policy, engaging with juvenile guests in groups and verifying age-appropriate identification when necessary.

• Communicate effectively with Easton Security and local law enforcement through verbal and radio channels.

• Build and maintain a cooperative relationship with Easton Security and local law enforcement officers on duty.

We are looking for reliable, patient, and friendly individuals who are committed to delivering a high standard of customer service.

The ideal candidate will have experience in youth engagement and possess the ability to connect with the public effectively.

EEO STATEMENT:

Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer committed to fostering inclusion and diversity. We welcome individuals from all backgrounds to consider joining our team and encourage our employees to express their authentic selves in the workplace.

Steiner Real Estate Services strictly prohibits discrimination and harassment of any kind based on race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



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