Service Quality Coordinator

5 days ago


Daly City, California, United States Gentiva Personal Care Full time

Servicing clients with dignity and respect is at the heart of everything we do at Gentiva Personal Care. As a Service Quality Coordinator, you'll play a critical role in ensuring our clients receive exceptional service quality and customer satisfaction. Reporting directly to the Branch Manager PC, you'll oversee the delivery of services in client care settings, provide sales support, and maintain accurate records.

Key responsibilities include:

  • Ensuring seamless service delivery and coordination across client care settings
  • Collaborating with clients and responsible parties to develop personalized service plans
  • Introducing new personal care assistants and facilitating smooth transitions
  • Maintaining existing client appreciation efforts and proposing new ideas to enhance client relationships
  • Documenting all client communications in Matrix for accurate record-keeping
  • Partnering with Branch and Staffing Managers to resolve client concerns and prevent unnecessary discharges

The ideal candidate will possess strong communication, interpersonal, and organizational skills, with a high school diploma or equivalent required. A bachelor's degree is preferred, along with two years of previous office experience and knowledge of filing. Two years of customer service experience are also desirable. The salary range for this position is $25-$28 per hour, reflecting the company's commitment to competitive compensation. Gentiva offers a comprehensive benefits package, including health insurance, a 401k plan, tuition reimbursement, and paid time off. Additionally, employees can participate in a fleet program, enjoy mileage reimbursement, and benefit from professional growth and development opportunities.



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