Client Service Representative
1 day ago
Gentiva Personal Care is a leader in hospice, palliative, home health, and personal home care. We are seeking a highly skilled Client Service Representative to join our team.
About the RoleThis role will report directly to the Branch Manager PC and be responsible for Quality Assurance of services provided in the client care setting, customer service and sales support for Gentiva Personal Complete. The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
Key Responsibilities- Provide exceptional customer service to clients
- Coordinate service plans with clients and responsible parties
- Introduce new PCAs for schedule changes with clients
- Document all client communications in Matrix
- Collaborate with Branch and Staffing Manager/s to resolve client concerns
- High School Diploma or equivalent required
- Two years previous office experience and knowledge of filing
- Strong communication, interpersonal and organizational skills
- Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
- Opportunity to participate in a Fleet Program
- Competitive Salaries
- Mileage Reimbursement
- Professional growth and development opportunities
We estimate that the salary for this role will be between $25/hr and $28/hr, depending on location, experience, education, and other factors. Gentiva provides associates with a comprehensive benefits package, including a competitive salary, health insurance, and tuition reimbursement.
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