Customer Experience Coordinator

3 days ago


Daly City, California, United States Midas DUBLIN 1865 Full time

We are looking for a highly skilled Service Desk Support Specialist to join our team at Midas DUBLIN 1865. As a key member of our team, you will provide exceptional customer service and ensure a seamless experience for every customer.

Job Summary:

The Service Desk Support Specialist will serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner. They will also coordinate repair schedules and ensure timely service. The ideal candidate is friendly, organized, and has a passion for helping others.

Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries, resolve issues, and ensure a positive experience from start to finish.
  • Appointment Scheduling: Manage incoming calls and coordinate with the service team to ensure timely service.
  • Estimate Preparation: Provide customers with accurate service estimates, explain necessary repairs, and address any questions they may have.
  • Administrative Duties: Assist with general administrative tasks such as inventory management, data entry, and maintaining a clean and organized workspace.
Requirements:
  • Technical Expertise: Proficient with computers and technology.
  • Communication Skills: Strong communication and interpersonal skills.
  • Customer Service Experience: Previous customer service experience.
  • Multitasking Ability: Ability to handle multiple tasks in a fast-paced environment.
  • Automotive Knowledge: Basic knowledge of automotive services preferred but not required; training will be provided.

We estimate the salary for this position to be around $50,000-$70,000 per year, depending on experience. Benefits include bonus opportunities based on performance, employee discounts, flexible scheduling, free food & snacks, and free uniforms.



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