Client Service Representative

4 days ago


Daly City, California, United States Gentiva Personal Care Full time

Gentiva Personal Care seeks a dedicated Client Service Representative to ensure exceptional service quality and customer satisfaction. This role reports directly to the Branch Manager PC and involves overseeing the delivery of services in client care settings, providing sales support, and maintaining accurate records.

Responsibilities include:

  • Acting as the primary point of contact for customer inquiries and concerns
  • Collaborating with clients and responsible parties to coordinate service plans
  • Introducing new personal care assistants for schedule changes and ensuring seamless transitions
  • Maintaining existing client appreciation efforts and proposing new ideas to enhance client relationships
  • Documenting all client communications in Matrix for accurate record-keeping
  • Working closely with Branch and Staffing Managers to resolve client issues, prevent unnecessary discharges, and foster customer retention

The ideal candidate will possess strong communication, interpersonal, and organizational skills, with a high school diploma or equivalent required. A bachelor's degree is preferred, along with two years of previous office experience and knowledge of filing. Two years of customer service experience are also desirable. The salary range for this position is $25-$28 per hour, reflecting the company's commitment to competitive compensation. Gentiva offers a comprehensive benefits package, including health insurance, a 401k plan, tuition reimbursement, and paid time off. Additionally, employees can participate in a fleet program, enjoy mileage reimbursement, and benefit from professional growth and development opportunities.



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