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Bilingual Customer Support Specialist
2 months ago
Role Overview:
As a vital member of our team, you will deliver exceptional consumer support through various contact center platforms. Your primary responsibility will be to assess customer needs and provide timely and suitable solutions.
Key Responsibilities:
1. Engage with customers through multiple channels including chat, phone calls, and email to ensure their inquiries are addressed efficiently.
2. Utilize effective communication skills to build and maintain strong relationships with clients.
3. Facilitate appropriate services and resources to meet customer requirements promptly.
Qualifications:
Fluency in Chinese is essential, along with a strong background in customer service and relationship management. Experience in a healthcare environment is a plus.