Bilingual Customer Care Representative

1 month ago


New York, New York, United States Assurant Full time
About the Role

We are seeking a highly skilled and bilingual Customer Care Specialist to join our team at Assurant. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Handle in-bound calls from customers, researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss.
  • Listen to customers' concerns, show empathy, and resolve their issues in a timely and professional manner.
  • Take the initiative to understand customers' current challenges, solve them, and use expertise to proactively help them avoid future challenges.
  • Participate in special projects, assume new responsibilities, and adjust priorities as requested.
  • Complete a robust paid training environment to learn the business, systems, policies, and effectively engage and resolve customer challenges.
Requirements
  • Must be fully bilingual in English and Spanish.
  • Strong attention to detail.
  • Great conversation skills and ability to WOW customers on every call.
  • Excellent verbal, written, and listening skills.
  • Relentless drive to own the customer's problem and resolve it.
  • Ability to adapt well to change.
  • Ability to work well in a fast-paced environment.
  • Ability to think outside of the box to resolve problems.
  • Ability to multitask using technology, including call handling, loan-level review, and call documentation.
  • Minimum high school diploma or GED, and 1 year of work experience required.
  • College degree with 0-1 year of work experience, preferred.
About Assurant

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. We are a Fortune 500 company with a presence in 21 countries, supporting the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience.

What We Offer
  • Competitive starting pay in a highly motivated pay-for-performance environment.
  • Opportunity to learn, grow, and advance within our Fortune 500 company.
  • Robust paid training environment to learn the business, systems, policies, and effectively engage and resolve customer challenges.
  • Opportunity to work in a fast-paced, dynamic environment with a team of talented professionals.


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