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Enterprise Customer Success Manager
2 months ago
About NEOGOV
NEOGOV is a leading provider of Human Resources (HR) solutions for the Public Sector. Our mission is to deliver innovative and efficient solutions to public sector organizations, empowering them to achieve their goals.
About the Role
We are seeking an experienced professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for ensuring the continued success of our clients by driving product adoption, improving customer satisfaction, and identifying opportunities for growth.
Key Responsibilities
- Customer Advocacy: Serve as the primary point of contact for our clients, providing exceptional support and guidance to ensure their continued success.
- Success Planning: Collaborate with clients to develop and implement customized success plans, aligning with their business objectives and goals.
- Relationship Building: Foster strong relationships with multiple stakeholders within our clients' organizations, including Site Admins, Influencers, and Decision Makers.
- Account Health Monitoring: Track and monitor account health, identifying potential risks and developing remediation plans to ensure client satisfaction.
- Quarterly Interactions: Proactively engage with clients on a quarterly basis, documenting interactions and providing regular updates on their progress.
- Business Reviews: Conduct annual business reviews with clients, validating their success and developing plans for upcoming objectives.
- Contract Renewals: Secure contract renewals, ensuring continued partnership and growth with our clients.
- Product Introduction: Collaborate with our product team to introduce new features and products to our client base, driving adoption and growth.
- Customer Lifetime Value: Identify opportunities to increase customer lifetime value, improving usage and product adoption across our client base.
What We Offer
- Comprehensive Benefits Package: Competitive benefits package, including medical, dental, vision, and 401K matching.
- Flexible Work Arrangements: Remote working opportunities and flexible work arrangements to support work-life balance.
- Professional Development: Opportunities for growth and professional development, with supportive leadership and a truly inclusive environment.
Equal Employment Opportunity
NEOGOV is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
