Desktop Support Specialist
3 weeks ago
At Mon Health, we're seeking a skilled Desktop Tech to join our team. As a Desktop Tech, you will play a critical role in providing exceptional support to our end-users, ensuring they have the tools they need to deliver high-quality patient care.
Key Responsibilities:
- Provide break/fix and maintenance services for end-user devices, both remotely and on-site.
- Configure and deploy new end-user equipment, ensuring seamless integration with our clinical systems.
- Participate in and support projects that impact end-user equipment, driving process improvements and efficiency gains.
- Collaborate with our IT team to identify and resolve technical issues, minimizing downtime and ensuring business continuity.
Requirements:
- High School Diploma or equivalent required; Associate's degree in Information Systems or Computer Science preferred.
- Minimum 1-year work experience in desktop configuration and support, with a proven track record of resolving PC problems to a functional level.
- Help Desk experience and knowledge of Windows operating systems a must.
- Healthcare experience/knowledge a plus.
Physical Demands:
Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly.
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