Dunkin' Donuts Store Manager

7 days ago

Newburgh, New York, United States Southpaw Full time
Job Summary

A Restaurant Manager at Southpaw is responsible for providing strong, positive leadership to their team to deliver exceptional guest experiences, operational excellence, and help build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, ABDD standards, and compliance with all applicable laws.

Key Responsibilities
  • Team Environment
    • Arrive in a timely manner to be ready in position at the start of scheduled shift.
    • Recruit, hire, train, and develop their employees.
    • Responsible for professional growth & development of assistant managers, shift leaders, and sales associates.
    • Communicate job expectations to their team.
    • Demonstrate respect and dignity to others with all that they do.
    • Responsible for assessing all store employees' performance; conducting quarterly assistant manager and shift leader reviews and annual overall performance reviews for all employees.
    • Provide coaching and feedback; disciplines when appropriate.
    • Responsible for coordinating meetings with team members.
  • Operational Excellence
    • Hold guests as the highest priority and role model exceptional guest service.
    • Responsible for interacting with guests, monitoring store performance based on guest feedback, and following up on consumer care compliments and complaints.
    • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state laws.
    • Ensure all shifts are appropriately staffed to achieve guest service goals.
    • Ensure Brand standards, recipes, and systems are executed while taking appropriate steps to correct deficiencies.
    • Responsible for monitoring performance/customer service and morale of store employees.
    • Prepare and complete action plans: implement production, productivity, quality, and guest service standards.
    • Complete audits and implement plans to drive system improvements.
  • Profitability
    • Control costs to help maximize profitability.
    • Insure the completion of daily, weekly, and monthly inventory.
    • Complete DCP and other vendor orders weekly or as needed.
    • Complete temperature and coffee calibration logs, and provide product order and throwaway sheets on a daily basis.
    • Execute all in-restaurant marketing promotions in a timely manner.
    • Execute new product roll-outs including team training, marketing, and sampling.
    • Set sales goals and track results.
    • Comply with all restaurant, Brand, and ABDD policies.
    Requirements
    • Skills
      • Must have basic computer skills.
      • Restaurant, retail, or supervisory experience preferred.
      • Math and financial management.
      • Writing skills.
      • Capable of counting money and making change.
      • Able to operate restaurant equipment.
      • Comply with restaurant operations.
    • Required Competencies
      • Appearance
        • Adhere to uniform standards including name tag, collared shirt; hat and apron when required. Dark blue jeans without any rips or holes and nonslip shoes are required.
      • Guest Focus
        • Anticipate and understand guests' needs and exceed their expectations.
        • Fast, friendly service including a genuine smile and eye contact to make guests feel welcome.
        • Develop and maintain guest and community relationships.
        • Display and maintain a sense of urgency with guests.
        • Sees ways to improve guest satisfaction; ask questions, commit to follow through.
        • Resolve guest concerns by following (L.A.S.T.) Brand recommended guest recovery process.
        • Freshest-tasting, highest quality food and beverages through standard procedures.
        • Sparkling clean, comfortable environment with system maintenance and ongoing cleaning.
      • Passion for Results
        • Set and maintain high standards for self and others, act as a role model.
        • Complete all required training and support the training of other team members.
        • Consistently meets and exceeds goals.
        • Contribute to overall team performance; understand how his/her role relates to others.
        • Read and interpret reports to establish goals and deliver results.
        • Seek ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results.
      • Problem Solving and Decision Making
        • Identify and resolve issues and problems.
        • Use information at hand to make decisions and solve problems; include others when necessary.
        • Identify root cause of a problem and implement a solution to prevent from recurring.
        • Empower others to make decisions and resolve issues.
      • Interpersonal Relationships & Influence
        • Develop and maintain a relationship with team.
        • Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.
        • Encourage collaboration and teamwork.
        • Lead others; negotiate and take effective action.
      • Building Effective Teams
        • Identify and communicate team goals.
        • Monitor progress, measure results, and hold others accountable.
        • Create strong morale and engagement within the team.
        • Accept responsibilities for personal and team commitments.
        • Recognize and reward employee's strengths, accomplishments, and development.
        • Listen to others, seeks mutual understanding, and welcome sharing of information, ideas, and resources.
      • Conflict Management
        • Seek to understand conflict through active listening.
        • Recognize conflicts as an opportunity to learn and improve.
        • Resolve situations using facts involved, ensuring consistency with policies and procedures.
        • Escalate issues as appropriate.
      • Developing Direct Reports and Others
        • Work collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills.
        • Regularly discusses progress towards goals, reviews performance, and adjust development plans accordingly.
        • Provide challenging assignments for the purpose of developing others.
        • Use coaching and feedback opportunities to improve performance.
        • Identify training needs and supports resources for development opportunities.
      • Business and Financial
        • Understand guest and competition; translate and apply own expertise to address business opportunities.
        • Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change.
        • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly, and set goals.
        • Understand, analyze, and communicate the key performance/profit levers and manage to these measures.

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