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Restaurant Operations Manager

2 months ago

Newburgh, New York, United States Southpaw Full time

About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Southpaw. As a Restaurant Operations Manager, you will be responsible for providing strong, positive leadership to your team to deliver exceptional guest experiences, operational excellence, and help drive profitable top-line sales.

Key Responsibilities

  • Team Environment
  • Arrive in a timely manner to be ready in position at the start of scheduled shift.
  • Recruit, hire, train, and develop your employees.
  • Responsible for professional growth and development of assistant managers, shift leaders, and sales associates.
  • Communicate job expectations to your team.
  • Demonstrate respect and dignity to others with all that you do.
  • Responsible for assessing all store employees' performance; conducting quarterly assistant manager and shift leader reviews and annual overall performance reviews for all employees.
  • Provide coaching and feedback; disciplines when appropriate.
  • Responsible for coordinating meetings with team members.
  • Operational Excellence
  • Hold guests as the highest priority and role model exceptional guest service.
  • Responsible for interacting with guests, monitoring store performance based on guest feedback, and following up on consumer care compliments and complaints.
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state laws.
  • Ensure all shifts are appropriately staffed to achieve guest service goals.
  • Ensure Brand standards, recipes, and systems are executed while taking appropriate steps to correct deficiencies.
  • Responsible for monitoring performance/customer service and morale of store employees.
  • Prepare and complete action plans: implement production, productivity, quality, and guest service standards.
  • Complete audits and implement plans to drive system improvements.
  • Profitability
  • Control costs to help maximize profitability.
  • Insure the completion of daily, weekly, and monthly inventory.
  • Complete DCP and other vendor orders weekly or as needed.
  • Complete temperature and coffee calibration logs, and provide product order and throwaway sheets on a daily basis.
  • Execute all in-restaurant marketing promotions in a timely manner.
  • Execute new product roll-outs including team training, marketing, and sampling.
  • Set sales goals and track results.
  • Comply with all restaurant, Brand, and ABDD policies.

Requirements

  • Skills
  • Must have basic computer skills.
  • Restaurant, retail, or supervisory experience preferred.
  • Math and financial management.
  • Writing skills.
  • Capable of counting money and making change.
  • Able to operate restaurant equipment.
  • Comply with restaurant operations.
  • Required Competencies
  • Appearance
  • Adhere to uniform standards including name tag, collared shirt; hat and apron when required. Dark blue jeans without any rips or holes and nonslip shoes are required.
  • Guest Focus
  • Anticipate and understand guests' needs and exceed their expectations.
  • Fast, friendly service including a genuine smile and eye contact to make guests feel welcome.
  • Develop and maintain guest and community relationships.
  • Display and maintain a sense of urgency with guests.
  • Sees ways to improve guest satisfaction; ask questions, commit to follow through.
  • Resolve guest concerns by following (L.A.S.T.) Brand recommended guest recovery process.
  • Freshest-tasting, highest quality food and beverages through standard procedures.
  • Sparkling clean, comfortable environment with system maintenance and ongoing cleaning.
  • Passion for Results
  • Set and maintain high standards for self and others, act as a role model.
  • Complete all required training and support the training of other team members.
  • Consistently meets and exceeds goals.
  • Contribute to overall team performance; understand how his/her role relates to others.
  • Read and interpret reports to establish goals and deliver results.
  • Seek ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results.
  • Problem Solving and Decision Making
  • Identify and resolve issues and problems.
  • Use information at hand to make decisions and solve problems; include others when necessary.
  • Identify root cause of a problem and implement a solution to prevent from recurring.
  • Empower others to make decisions and resolve issues.
  • Interpersonal Relationships & Influence
  • Develop and maintain a relationship with team.
  • Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.
  • Encourage collaboration and teamwork.
  • Lead others; negotiate and take effective action.
  • Building Effective Teams
  • Identify and communicate team goals.
  • Monitor progress, measure results, and hold others accountable.
  • Create strong morale and engagement within the team.
  • Accept responsibilities for personal and team commitments.
  • Recognize and reward employee's strengths, accomplishments, and development.
  • Listen to others, seeks mutual understanding, and welcome sharing of information, ideas, and resources.
  • Conflict Management
  • Seek to understand conflict through active listening.
  • Recognize conflicts as an opportunity to learn and improve.
  • Resolve situations using facts involved, ensuring consistency with policies and procedures.
  • Escalate issues as appropriate.
  • Developing Direct Reports and Others
  • Work collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills.
  • Regularly discusses progress towards goals, reviews performance, and adjust development plans accordingly.
  • Provide challenging assignments for the purpose of developing others.
  • Use coaching and feedback opportunities to improve performance.
  • Identify training needs and supports resources for development opportunities.
  • Business and Financial
  • Understand guest and competition; translate and apply own expertise to address business opportunities.
  • Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change.
  • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly, and set goals.
  • Understand, analyze, and communicate the key performance/profit levers and manage to these measures.