Store Director

Overview:

In operation since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. Plaza Tire Service is large enough to help you grow in your career, and small enough to care that you do.

Job Summary:

We are seeking a qualified Store Manager to work at our Newburgh, IN location. A friendly, customer-focused attitude is a must for this position. Our customers have choices, and we win their business with a combination of a great selection, low prices, and most importantly, outstanding customer service.

Responsibilities:

• As a Plaza Tire Store Manager, you will be the face of the company - leading a group of employees and working directly with customers who need tires, routine maintenance and other services.
• While previous automotive experience is a plus, it is not a requirement. A proven track record in sales and management is necessary. We will train the right person for the position.
• Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service.
• Handles escalated customer complaints.
• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development and overall customer service.
• Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors.
• Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
• Conducts performance evaluations for all employees at regular intervals.
• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Writes up customers in POS system.
• Answers phone calls.
• Inventory control.

Requirements:

• Possess current, valid Driver's license.
• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Ability to work a minimum of five days, including Saturday's.