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Retail Operations Supervisor
2 months ago
Step into the role of Retail Operations Supervisor and redefine your professional journey.
Bilingual candidates are preferred - Spanish.
The Retail Operations Supervisor will enhance the in-store customer journey by becoming a reliable sleep consultant and presenting top-tier products. This role involves implementing Mattress Firm's sales strategies and facilitating a smooth omni-channel experience to foster an inviting atmosphere that prioritizes customer satisfaction. The Supervisor will take the lead in addressing customer inquiries and escalating issues when necessary. Additionally, this position supports the Senior Store Manager in driving company objectives and meeting sales targets by mentoring team members on effective sales techniques and ensuring proper execution of merchandising across multiple locations.
Benefits include:
- Exceptional career advancement opportunities through comprehensive training and development programs.
- 401(k) plan with employer contributions.
- Resources for mental health and life management.
- Medical, dental, vision, and prescription coverage.
- Flexible pay options.
- Competitive base salary or unlimited commission potential.
- Employee discounts on Mattress Firm products and accessories.
Additional perks may include discounts on:
- Mobile phone services and products.
- Event and attraction tickets.
- Personal travel.
- Electronics and appliances.
- Pet insurance options.
- Mortgage loan rates.
Key Responsibilities:
- Foster the growth of team members by sharing technical knowledge and product insights, acting as a subject matter expert.
- Assist the Senior Store Manager in training store personnel.
- Encourage a coaching culture by providing constructive feedback to enhance customer service and sales skills.
- Meet or surpass financial objectives through effective service delivery and operational excellence.
- Ensure adherence to product merchandising, marketing, and point-of-purchase standards.
- Follow company protocols for inventory transfers to maintain accurate documentation.
We are not just another mattress retailer. In over three decades, Mattress Firm has become America's leading authority on sleep. With a vast network of stores and a dedicated team of Sleep Experts, we have assisted countless individuals in achieving better sleep. Our mission is to help people sleep well to live well, and we invest significantly in the development of our sales associates to uphold this commitment. Our acclaimed training programs are designed to ensure that all new associates gain the necessary skills for success in specialty retail. Furthermore, all new hires are eligible for performance-based bonuses after their initial months of service.
WE ENCOURAGE DIVERSE CANDIDATES TO APPLY
Mattress Firm is an equal opportunity employer, dedicated to fostering a non-discriminatory workplace. We do not discriminate against any applicant or employee based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by law. We are committed to cultivating a dynamic work environment that values diversity, inclusion, respect, integrity, customer focus, and innovation.
