Customer Experience Ambassador

3 weeks ago

New York, New York, United States Monday Full time
About the Role

We are seeking a highly skilled Customer Experience Advocate to join our team at Monday. As a key member of our Customer Experience Team, you will be responsible for delivering exceptional customer support and ensuring that our customers have a seamless experience with our product.

Key Responsibilities:
  • Customer Engagement: Engage with customers across various channels, including live chat, email, and screen shares, to provide timely and effective support.
  • Problem-Solving: Empower customers to connect their goals and challenges with the solution, and collaborate with internal technical teams to resolve issues.
  • Documentation: Create both internal and external documentation to enhance our knowledge base and improve customer support.
  • Communication: Serve as the liaison between our customers and the rest of the team to advocate and help shape the best possible version of our product.
  • Training and Development: Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit.
Requirements:
  • Experience: 2+ years of experience providing customer or technical support, preferably in a SaaS environment.
  • Skills: Excellent problem-solving skills, multitasking abilities, and superb written and verbal communication skills.
  • Attitude: Positive attitude, empathetic, coachable, and collaborative, with the ability to take initiative and adapt to changing situations.
About Monday

Monday is a well-funded, proven company with big ambitions, offering a competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program. We value transparency and collaboration, and we're committed to creating a work environment that's both fun and productive.

What We Offer:
  • Competitive Compensation: A competitive salary and benefit package, including a monthly stipend for food, wellness, and commuter work.
  • Opportunities for Growth: A fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
  • Diversity and Inclusion: A global work environment that fosters diversity, inclusion, and belonging, with Employee Resource Groups and access to resources and education to support our team.

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