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Part-Time Branch Ambassador

2 months ago

New York, New York, United States Capital One Full time

About Us

Capital One is a leading financial institution that is redefining the banking experience. We believe that banking should be tailored to our customers' everyday lives, not the other way around.

Job Summary

We are seeking a highly motivated and customer-focused Branch Ambassador to join our team. As a Branch Ambassador, you will play a vital role in delivering an exceptional customer experience, providing product knowledge, and resolving customer inquiries in a timely and efficient manner.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Utilize product knowledge to educate customers on Capital One's products and services, and provide recommendations to meet their financial needs.
  • Perform a wide range of transactions, including check cashing, deposits, transfers, and withdrawals, while maintaining a high level of accuracy and attention to detail.
  • Monitor and mitigate fraud, adhering to established operational policies and procedures.
  • Work collaboratively with the branch team to achieve sales and customer service goals.
  • Participate in ongoing training and development to stay up-to-date on Capital One's products and services.

Requirements

  • High School Diploma or equivalent required; Associate's degree or higher preferred.
  • At least 1 year of retail, sales, or customer service experience required; 2+ years preferred.
  • At least 6 months of cash handling experience required.

What We Offer

Capital One offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a competitive salary and bonus structure.

Language

This role requires fluency in English (en-US).