Quality Assurance Specialist II
2 days ago
Ivyhill Technologies LLC is seeking a highly skilled Quality Assurance Specialist II to join our team. The successful candidate will be responsible for ensuring the quality of our customer interactions and data.
Key Responsibilities- Monitor and analyze customer interactions to identify areas for improvement.
- Develop and implement quality assurance processes and procedures.
- Collaborate with cross-functional teams to ensure quality standards are met.
- Provide training and support to staff on quality assurance procedures.
- Conduct regular audits and quality checks to ensure compliance with standards.
- Bachelor's degree in a related field or equivalent experience.
- Minimum 2 years of experience in quality assurance or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
Ivyhill Technologies LLC offers a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
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