Quality Assurance Specialist II

2 days ago


Bethesda, Maryland, United States Ivyhill Technologies LLC Full time
Job Summary

Ivyhill Technologies LLC is seeking a highly skilled Quality Assurance Specialist II to join our team. The successful candidate will be responsible for ensuring the quality of our customer interactions and data.

Key Responsibilities
  • Monitor and analyze customer interactions to identify areas for improvement.
  • Develop and implement quality assurance processes and procedures.
  • Collaborate with cross-functional teams to ensure quality standards are met.
  • Provide training and support to staff on quality assurance procedures.
  • Conduct regular audits and quality checks to ensure compliance with standards.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 2 years of experience in quality assurance or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
Benefits

Ivyhill Technologies LLC offers a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.



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