Quality Assurance Analyst 2
2 months ago
Zimmerman Associates, Inc. is actively seeking a Quality Assurance Specialist 2 to contribute to a government contract initiative.
This position requires onsite engagement, with potential for remote work following a successful initial period.
KEY RESPONSIBILITIES:
- Oversee and manage operations within the Referral Management and Appointing Center, ensuring top-tier service for beneficiaries seeking medical appointments.
- Review and update Standard Operating Procedures (SOPs) to maintain relevance and effectiveness.
- Implement enhanced reporting standards to support operational improvements.
- Conduct daily communication updates with staff to ensure clarity and alignment.
- Scrutinize scheduled appointments for accuracy and rectify any discrepancies prior to patient visits.
- Generate weekly reports on appointment mis-bookings and collaborate with management for resolutions.
- Monitor and document trends in appointment scheduling and staff performance.
- Facilitate training sessions for staff to enhance operational efficiency.
- Maintain comprehensive records of quality metrics and provide actionable insights to leadership.
QUALIFICATIONS:
- Associate degree or a minimum of 2 years' relevant experience in a medical quality assurance role.
- U.S. Citizenship is mandatory, along with the ability to secure a Public Trust Clearance.
- Experience with MHS Genesis Revenue Cycle software is preferred.
- Strong numerical and statistical analysis skills.
- Exceptional communication and interpersonal abilities.
- Familiarity with medical terminology and human anatomy.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.
- Experience in managing teams and working independently.
- Knowledge of Military Health Care Systems and related policies is advantageous.
Zimmerman Associates, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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