Quality Assurance Specialist 2

1 week ago

Bethesda, Maryland, United States Zimmerman Associates Full time

Zimmerman Associates, Inc. (ZAI) is currently seeking a Quality Assurance Specialist 2 to support a government contract bid in the Bethesda, MD area. This is an onsite employment opportunity, however, consideration will be provided for teleworking after the successful completion of 120 days onsite.

ROLE AND RESPONSIBILITIES:
  • Provide oversight and management of the activities in the Referral Management and Appointing Center to ensure exceptional customer service to beneficiaries seeking medical appointments.
  • Review, revise, and standardize SOP format for all protocols to ensure that they remain current and applicable. Disseminate revisions to the NCR Clinics.
  • Redesign and/or implement enhanced reporting standards and processes as appropriate to ensure they are effective to support the improvement and changing needs of the operations.
  • Integrate clinic protocol documents into a single SOP to enhance efficiency and optimize procedures used in the Appointing process.
  • Provide daily communication updates to IRMAC staff.
  • Scrub future scheduled appointments for invalid and/or incorrect information and ensure that all required corrections are made prior to the patient arriving at their appointment.
  • Weekly reporting of mis-bookings and resolution to the PM and IRMAC director.
  • Document bi-weekly mis-bookings trends and statistics of IRMAC staff.
  • Streamline data collection processes and verify data formats as necessary to reduce data collection burden while retaining significant data.
  • Provide monthly summaries of quality performance statistics to IRMAC leadership.
  • Assist with staff training.
  • Monitor all operations that affect quality.
  • Provide PIP for personnel who require retraining.
  • Ensure that all external and internal requirements are met before our data and newly designed databases and websites reach our customer.
  • Review and participate in establishing standards and policies governing customer interactions and implement appropriate monitoring programs.
  • Facilitate proactive solutions by collecting and analyzing quality data.
  • Keep records of quality reports, statistical reviews, trend data, and relevant documentation and provide these in the form of actionable data to the site management team and various internal support groups as needed.
  • Participate in customer and client listening programs and identify customer expectations and needs.
  • Provide QA feedback to the Call Center Team Leads and IRMAC Leadership.
  • Manage, measure, and mentor a team of Quality Assurance Assistants to meet the objectives of the department.
  • Maintain consistent weekly calibration and monthly check-ins with QA Specialist and share progress updates, audit results, calibrate as needed, etc.
  • Track/distribute Customer Satisfaction Reports to Lead Patient Appointment Coordinators and Leadership.
  • Monitor desktop applications for IRMAC staff members to ensure proper usage and provide trending reports to maximize productivity.
  • Monitor the Patient Appointments Call Center systems i.e., Interactive Voice Response System, ACD, and the AVAYA Report system.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

  • Quality Assurance Specialist 2

    4 weeks ago

    Bethesda, Maryland, United States Zimmerman Associates Full time

    Quality Assurance Specialist 2 Job DescriptionZimmerman Associates, Inc. (ZAI) is seeking a Quality Assurance Specialist 2 to support a government contract bid in the Bethesda, MD area. This is an onsite employment opportunity with consideration for teleworking after 120 days onsite.Role and Responsibilities:Provide oversight and management of Referral...

  • Quality Assurance Specialist 2

    3 weeks ago

    Bethesda, Maryland, United States Zimmerman Associates Full time

    Job Title: Quality Assurance Specialist 2Zimmerman Associates, Inc. is seeking a Quality Assurance Specialist 2 to support a government contract bid in the Bethesda, MD area.This is an onsite employment opportunity, with consideration provided for teleworking after the successful completion of 120 days onsite.Role and Responsibilities:Provide oversight and...

  • Quality Assurance Analyst 2

    1 month ago

    Bethesda, Maryland, United States Zimmerman Associates Full time

    Zimmerman Associates, Inc. is actively seeking a Quality Assurance Specialist 2 to contribute to a government contract initiative. This position requires onsite engagement, with potential for remote work following a successful initial period. KEY RESPONSIBILITIES:Oversee and manage operations within the Referral Management and Appointing Center, ensuring...

  • Quality Assurance Specialist 2

    1 month ago

    Bethesda, Maryland, United States Zimmerman Associates Full time

    Job DescriptionZimmerman Associates, Inc. (ZAI) is seeking a Quality Assurance Specialist 2 to support a government contract bid in a medical environment. This is an onsite employment opportunity with consideration for teleworking after 120 days.Role and ResponsibilitiesProvide oversight and management of activities in the Referral Management and Appointing...

  • Quality Assurance Specialist

    2 weeks ago

    Bethesda, Maryland, United States West 4th Strategy Full time

    Job DescriptionWe are seeking an experienced Quality Assurance Specialist to join our team at West 4th Strategy. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our laboratory operations.Key Responsibilities:Develop and implement quality management systems to ensure compliance with regulatory...

  • Coding Quality Assurance Specialist

    1 week ago

    Bethesda, Maryland, United States LADGOV CORPORATION Full time

    Job Title:Coding Quality Assurance SpecialistJob Summary:LADGOV CORPORATION seeks a skilled Coding Quality Assurance Specialist to perform quality control reviews on coded medical records, ensuring accuracy and compliance with NIH standards. The ideal candidate will have a strong understanding of medical coding standards and practices, with 3+ years of...

  • Quality Assurance Specialist

    1 week ago

    Bethesda, Maryland, United States West 4th Strategy Full time

    Job DescriptionWe are seeking an experienced Quality Assurance Specialist to join our team at the Naval Medical Logistics Command. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and accuracy of our laboratory operations.Key Responsibilities:Develop and implement quality management standards and procedures to ensure...

  • Coding Quality Assurance Specialist

    2 weeks ago

    Bethesda, Maryland, United States LADGOV CORPORATION Full time

    Job Title:Coding Quality Assurance SpecialistJob Summary:LADGOV CORPORATION seeks a skilled Coding Quality Assurance Specialist to perform quality control reviews on coded medical records and provide feedback to medical coders.Key Responsibilities:• Perform quality control reviews on coded medical records to ensure accuracy and compliance with NIH...

  • Quality Assurance Specialist

    2 weeks ago

    Bethesda, Maryland, United States Zimmerman Associates Full time

    Quality Assurance Specialist 1 Job DescriptionZimmerman Associates, Inc. is seeking a Quality Assurance Specialist 1 to support a government contract bid in the Bethesda, MD area.Job SummaryThe Quality Assurance Specialist 1 will be responsible for ensuring that the IRMAC meets specific thresholds for acceptability for both external and internal data...

  • Quality Assurance Specialist

    2 weeks ago

    Bethesda, Maryland, United States Zimmerman Associates Full time

    Job Title: Quality Assurance SpecialistZimmerman Associates, Inc. (ZAI) is seeking a Quality Assurance Specialist to support a government contract bid in the Bethesda, MD area. This is an onsite employment opportunity, with consideration for teleworking after 120 days onsite.Role and Responsibilities:Ensure the IRMAC meets specific thresholds for...

  • Quality Assurance Specialist

    4 weeks ago

    Bethesda, Maryland, United States Zimmerman Associates Full time

    Quality Assurance Specialist Job DescriptionZimmerman Associates, Inc. (ZAI) is seeking a Quality Assurance Specialist to support a government contract bid in the Bethesda, MD area. This is an onsite employment opportunity, with consideration for teleworking after 120 days onsite.Role and Responsibilities:Ensure that the IRMAC meets specific thresholds for...

  • Coding Quality Assurance Specialist

    2 weeks ago

    Bethesda, Maryland, United States LADGOV CORPORATION Full time

    LADGOV CORPORATION is seeking a skilled Coding Quality Assurance Specialist to join our team. As a key member of our healthcare team, you will be responsible for ensuring the accuracy and compliance of coded medical records with NIH standards. Your expertise in medical coding standards and practices will be essential in providing feedback to medical coders...

  • Coding Quality Assurance Specialist

    3 weeks ago

    Bethesda, Maryland, United States Ladgov Corporation Full time

    Job OverviewLadgov Corporation is seeking a skilled Coding Quality Assurance Specialist to join our team.Key Responsibilities:Conduct thorough quality control reviews of coded medical records to ensure accuracy and compliance with industry standards.Provide constructive feedback to medical coders and collaborate on improving coding practices.Monitor coders'...

  • Quality Assurance Specialist 1

    2 weeks ago

    Bethesda, Maryland, United States Zimmerman Associates Full time

    Job Title: Quality Assurance Specialist 1Zimmerman Associates, Inc. (ZAI) is seeking a Quality Assurance Specialist 1 to support a government contract bid in the Bethesda, MD area. This is an onsite employment opportunity, with consideration for teleworking after 120 days onsite.Role and Responsibilities:Ensure that the IRMAC meets specific thresholds for...

  • Software Quality Assurance Specialist

    1 month ago

    Bethesda, Maryland, United States agencyQ Full time

    Job OverviewAt agencyQ, our team collaborates with clients to develop innovative digital solutions driven by strategic expertise. We are seeking a skilled Software Quality Assurance Engineer to join our team in Washington DC.The primary function of this Software QA Engineer will be to maintain and guide overall quality standards for all company...

  • Quality Assurance Specialist

    4 weeks ago

    Bethesda, Maryland, United States LCG Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Analyst to join our team at LCG. As a Quality Assurance Analyst, you will play a critical role in ensuring the reliability, functionality, and overall quality of our software and systems within a complex, modernized environment.Key ResponsibilitiesDevelop, execute, and maintain comprehensive test...

  • Quality Assurance Specialist

    2 weeks ago

    Bethesda, Maryland, United States Rapid Finance Full time

    About the RoleRapid Finance is seeking a skilled Quality Assurance (QA) Engineer to join our Development team. As a QA Engineer, you will play a crucial role in ensuring the quality of our software applications by creating and executing test cases, including manual and automated testing.Key ResponsibilitiesDevelop and execute test plans, cases, and scripts...

  • Software Quality Assurance Engineer

    2 weeks ago

    Bethesda, Maryland, United States agencyQ Full time

    Job Title: Software Quality Assurance EngineerWe are seeking a skilled Software Quality Assurance Engineer to join our team at agencyQ in Washington DC.The successful candidate will be responsible for maintaining and guiding overall quality standards for all company software-based products through systematic processes.Key Responsibilities:Design and...

  • Quality Assurance Manager

    2 days ago

    Bethesda, Maryland, United States Technical Resources International Full time

    Job Title: Quality Assurance ManagerTechnical Resources International is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality in our clinical trials.Key Responsibilities:Conduct clinical site audits to verify regulatory...

  • Senior Quality Assurance Engineer

    11 hours ago

    Bethesda, Maryland, United States DMI (Digital Management, Inc.) Full time

    About the OpportunityDMI, LLC is seeking a skilled Software Quality Assurance Specialist to join our team.Duties and Responsibilities:Evaluate and test new or modified software programs and software development procedures to verify program functions according to user requirements and conformance to established guidelines.Write, revise, and verify quality...