Practice Support Specialist
1 week ago
Robinson Bradshaw is seeking a highly skilled Practice Support Specialist to join our team. As a key member of our practice support department, you will play a critical role in supporting our attorneys and staff with analytical thinking and complex technical legal practice.
Key Responsibilities:- Maintain and develop skills with all technology used at the firm, including case management software, data processing, and workflow analysis.
- Assist in the creation of written best practice guidelines, work flows, and forms to apply within the department or in case/deal management.
- Create new cases in case management software, set up initial views, and populate all data.
- Oversee and coordinate with practice support vendors.
- Maintain all TextMap databases, organize deposition exhibits, and properly link in TextMap and CaseMap.
- Train attorneys, paralegals, and staff on case management tools and other technology, as well as best practices in leveraging technology for efficient practice of law.
- Maintain firm documentation of all ESI received from clients and copies of all outgoing ESI from the firm.
- Closely monitor project/case status and provide routine status reports, including task completion reports and data delivery schedules.
- Handle destructions and archival of all client matter data under firm retention policy guidelines.
- Record all time for client matters and reconcile PACER invoices for payment.
- Bachelor's degree preferred.
- Understanding of Electronic Discovery guidelines, including preservation, collection, and processing and production protocol preferred.
- Knowledge of a broad variety of legal technology software systems.
- Preference given to candidates with knowledge of or experience with CaseMap, TextMap, Relativity, HighQ, DocuSign, Kira, Luminance, or iCompli.
- Experience working in a law firm or corporate legal department required.
- Ability to organize and prioritize competing tasks under time constraints.
- Strong technical aptitude and ability to continually learn new software.
- Ability to think clearly and provide solutions to problems that may be unique in nature.
- Above-average attention to detail required.
- Ability to concentrate on detailed work.
- Ability to proofread typed material for contextual, grammatical, typographical, or spelling errors.
- Effective verbal and written communication skills with the ability to work with clients and individuals at all levels of the organization.
- A positive attitude and a team-focused work ethic.
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