Trust & Safety Operations Manager

2 weeks ago


San Francisco, California, United States Faire Inc Full time

About Faire Inc.

Faire Inc. is a leading online wholesale marketplace that connects independent retailers with a vast array of products from around the world. Our mission is to empower entrepreneurs to succeed in a rapidly changing retail landscape.

The Role

We are seeking a highly skilled Trust & Safety Manager to join our team. As a key member of our organization, you will be responsible for building and leading a team of Trust & Safety specialists who will work closely with our community of retailers and suppliers to ensure a safe and trustworthy marketplace.

Key Responsibilities

  • Attract, hire, and develop a best-in-class Trust & Safety team
  • Guide workforce management efforts and standardization to allow continued growth and stability of the team
  • Guide and inspire your team to meet SLAs and KPIs
  • Identify trends and continuously implement process and workflow improvements, including working with external vendors
  • Develop expertise in how Faire's processes and systems work, and how to use them to promote positive outcomes
  • Develop clear feedback mechanisms between cross-functional partners, including Product and Data Science, to ensure we are building scalable solutions

Requirements

  • Bachelor's degree and 5+ years of experience, including 3+ years of people management experience
  • Direct experience in Trust and Safety or related field, ideally for a marketplace business and/or high growth company
  • Experience leading and driving cross-functional initiatives with varied stakeholders across Product, Data Science, Legal & Comms
  • Experience working with global counterparts to deliver on org-and-company level goals
  • You are detail-oriented and can help us define and maintain a high-quality bar on Faire
  • You are data-driven, capable of setting metrics and supervising progress against team objectives
  • You are a team player and are resilient in the face of challenges, ambiguity, change
  • You are empathetic and have the ability to take initiative in doing the right thing for the customer

Why Faire Inc.

We are a company that values entrepreneurship, innovation, and customer satisfaction. We believe in using technology and data to level the playing field for small businesses and empower them to succeed. Our team is passionate about building products that our customers love, and we are committed to making a positive impact in the communities we serve.



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