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Associate Manager

2 months ago

Santa Clara California, United States Express Full time
About Express

Express is a leading Direct-to-Consumer platform operating in the United States. Our mission is to provide a unique shopping experience that combines style, quality, and value. We are committed to creating a culture of excellence and innovation, driven by a passionate team of professionals.

Job Summary

We are seeking an experienced Associate Manager to join our team. The successful candidate will be responsible for supporting the store manager in managing store operations, recruiting, management, training, and sales functions. The ideal candidate will have a proven track record of driving sales results, strong supervisory and communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Attract, hire, develop, and retain top talent
  • Support an environment that encourages high store morale
  • Focus all store associates on creating a team-based environment
  • Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates
  • Identify high-performing store associates and assist in their growth
  • Develop and maximize the success of store associates to achieve sales potential and customer experience
  • Analyze the business and execute clear action plans that optimize results
  • Manage all aspects of daily store operations
  • Ensure all store associates have clarity on goals and action plans
  • Provide feedback to support the creation of clear action plans
  • Manage and delegate workload and ensure execution of plans and strategies across the store
  • Maintain adherence to Company Policies and ensure the safety of store associates and customers
  • Manage merchandise flow, including shipment, replenishment, and omni-channel operations
  • Optimize sales/operations opportunity by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives
  • Build an effective schedule with the right associate in the right place at the right time
  • Support and develop a store environment focused on delivering a great in-store customer experience
  • Resolve customer complaints to a positive outcome
  • Lead consistent focus on delivering a great customer experience
  • Create a culture of proactive customer engagement to exceed customer expectations
  • Drive loyalty and credit card acquisition through an engaged store team
  • Create a positive in-store experience through visual standards
Requirements
  • High School or Equivalent
  • 3-5 years of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
  • Previous retail experience preferred
  • Proven ability to drive sales results
  • Strong supervisory, communication, and customer service skills
  • Minimum of two years relevant experience
  • Prior sales management experience
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.