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Sales Associate

2 months ago

Santa Clara, California, United States Express Full time

{"h1": "Sales Associate Job Description", "p": "At Express, we are seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for providing a great in-store shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.

Key Responsibilities:

* Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
* Follow company policies and procedures to ensure the safety of all our associates and customers.
* Assist with product launch changes according to company SOP.
* Provide a Great Customer Experience
* Deliver on all aspects of the customer experience model.
* Process transactions quickly and accurately reducing the customers wait time.
* Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
* Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Required Experience & Qualifications:

* Education: High School or Equivalent
* Years of Experience: 0-2 of relevant job experience - minimum 6 months
* Proficient in use of technology (iPad, registers)
* Meets defined availability criteria, including nights, weekends and non-business hours
* Meets physical requirements

Critical Skills & Attributes:

* Previous retail experience preferred
* Customer service skills and ability to interact with customers
* Strong verbal and written communication skills specifically with customers, sales leadership team and associates
* Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation:

* PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
* Medical, pharmacy, dental and vision coverage
* 401(k) and Roth 401(k) with Company match
* Merchandise discount
* Paid Time Off
* Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Salary Range: $23.00

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made."