Sales Associate

2 days ago


Santa Clara, California, United States Express Full time
About Express

Express, Inc. is a multi-brand fashion retailer with a portfolio that includes Express, Bonobos, and UpWest. Our omnichannel platform offers a seamless shopping experience across physical and online stores. We're committed to providing style, quality, and value to our customers, empowering them to express themselves with confidence.

Job Summary

We're seeking a Retail Sales Associate to join our team at Valley Fair Mall. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and assisting with various tasks such as stocking and cleaning.

Key Responsibilities
  • Maintain a safe and inviting store environment by ensuring the sales floor, checkout, fitting room, and stock room are clean and organized.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience by delivering on all aspects of the customer experience model.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Positively resolve customer service-related issues and communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Salary Range: $17.75 - $23.00


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