IT Support Specialist

1 week ago


Casper, Wyoming, United States A3 Solutions, Inc. Full time

A3 Solutions, Inc. is seeking a dedicated IT Support Specialist to provide comprehensive technical assistance to our valued clients across various locations.

This role involves resolving hardware and software issues, ensuring smooth operation of computer systems, and delivering exceptional customer service.

Responsibilities:
  • Provide prompt and effective support for Windows operating systems and Microsoft Office Suite in a business environment.
  • Diagnose, troubleshoot, and repair computer hardware and peripherals, including desktops, laptops, printers, and network devices.
  • Configure and maintain user accounts, permissions, and security settings.
  • Install, configure, and update software applications as needed.
  • Assist with large-scale IT deployments (IMACs) under the guidance of senior technicians.
  • Document technical solutions and maintain accurate records of support activities.
  • Train employees on basic computer operations and troubleshooting techniques.
  • Identify and recommend appropriate hardware and software solutions to meet client needs.
  • Perform imaging and image recovery procedures for workstations.
  • Maintain a strong understanding of current IT trends and technologies.
Qualifications:

While formal certifications are not mandatory, a willingness to learn and pursue training is essential. A proven track record in providing technical support and excellent customer service is highly valued.



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