IT Support Specialist

4 days ago


Doral, Florida, United States MSP4, LLC Full time
Job Summary

MSP4, LLC is seeking a highly skilled IT Support Specialist to provide exceptional technical support to our clients. As a key member of our team, you will be responsible for delivering top-notch support services, ensuring seamless service delivery, and driving continuous improvement.

Key Responsibilities
  • Help Desk Support
    • Respond to client inquiries via phone, email, or chat.
    • Log and categorize incidents in the ticketing system.
    • Diagnose and resolve Level 1 technical issues related to desktops, laptops, software, and peripherals.
    • Escalate complex issues to Level 2/3 support or specialist teams as required.
    • Provide remote support to clients using appropriate tools.
  • Onsite Technical Support
    • Conduct scheduled onsite visits to client locations for routine maintenance, troubleshooting, and issue resolution.
    • Assist with hardware installations, replacements, and upgrades. Support network infrastructure, including Wi-Fi, switches, and routers.
  • Customer Service
    • Maintain a high level of professionalism and empathy while interacting with clients.
    • Provide clear communication and ensure clients are informed of the progress of their issues.
  • Documentation & Reporting
    • Document solutions and update knowledge base articles.
    • Generate incident and service request reports for management review.
  • Team Collaboration
    • Work closely with the technical team to ensure comprehensive support coverage.
    • Participate in team meetings, training, and continuous improvement initiatives.
Qualifications and Skills
  • Educational Requirements
    • High School Diploma or equivalent required.
    • Associate's degree or relevant IT certifications (CompTIA A+, Network+, etc.) preferred.
  • Technical Skills
    • Strong knowledge of Windows operating systems (Windows 10/11, Server 2016/2019/2022).
    • Familiarity with macOS and Linux is a plus.
    • Basic understanding of networking concepts (TCP/IP, DHCP, DNS).
    • Experience with remote support tools and ticketing systems.
    • Familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint) is advantageous.
  • Professional Skills
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work independently and as part of a team.
    • Customer service-oriented mindset.
Experience
  • Minimum of 1 year of experience in IT support, help desk, or customer service roles.
  • Experience working in a Managed Services Provider environment is a plus.
Benefits
  • Competitive salary - Starting 42k
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holidays
  • Professional development and training opportunities


  • Doral, Florida, United States Dadeschools Full time

    Behavioral Support Specialist OpportunityMiami-Dade County Public Schools (M-DCPS) is seeking a highly motivated and dedicated Behavioral Support Specialist to join our team. As a key member of our support personnel, you will play a vital role in providing behavioral support services to students in a middle school setting.About the Role:Provide behavioral...


  • Doral, Florida, United States PriceSmart Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at PriceSmart. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers, ensuring seamless and efficient IT operations.Key ResponsibilitiesProvide technical support to customers via phone, email, and...

  • IT Support Specialist

    4 weeks ago


    Doral, Florida, United States MSP4, LLC Full time

    Job SummaryMSP4, LLC is seeking a highly skilled and experienced IT Support Technician to provide top-notch technical support to our clients.Key ResponsibilitiesProvide help desk support via phone, email, or chat, responding to client inquiries in a timely and professional manner.Log and categorize incidents in the ticketing system, ensuring accurate and...


  • Doral, Florida, United States BR LIFE LLC Full time

    Job OverviewAt BR LIFE LLC, we are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team.The ideal candidate will possess excellent communication skills, be proficient in QuickBooks, and have a strong ability to prioritize tasks.Key responsibilities include:Providing administrative support to the teamManaging...


  • Doral, Florida, United States Infojini Full time

    Job Overview At Infojini, we are seeking a skilled Desktop Support Specialist to join our team. Key Responsibilities: * Install, configure, and troubleshoot various computing devices and peripherals * Manage tickets efficiently and maintain accurate inventories of assets * Deliver exceptional customer service and provide comprehensive end-user support *...

  • IT Support Specialist

    4 weeks ago


    Doral, Florida, United States MSP4, LLC Full time

    Job SummaryMSP4, LLC is seeking a highly skilled and experienced IT Support Technician to provide top-notch technical support to our clients.Key ResponsibilitiesHelp Desk Support:Respond to client inquiries via phone, email, or chat.Log and categorize incidents in the ticketing system.Diagnose and resolve Level 1 technical issues related to desktops,...


  • Doral, Florida, United States PriceSmart Full time

    At PriceSmart, we're on a mission to deliver exceptional value and service to our members. We're seeking a skilled Technical Support Specialist to join our team and help us achieve this goal.Key Responsibilities:Provide top-notch technical support to our members via email, phone, and ticketing system.Assess and document user problems, and resolve issues...


  • Doral, Florida, United States RPL International Full time

    Job SummaryThe Administrative Support Specialist provides high-level administrative support to a Vice President of RPL International by managing and distributing information within the office. This includes answering phones, taking memos, maintaining schedules, producing reports, and maintaining files. Additional duties may include financial record-keeping,...


  • Doral, Florida, United States Care Resource Full time

    Job SummaryWe are seeking a highly skilled Clinical Applications Support Specialist to join our team at Care Resource. This role is responsible for providing technical support and assistance to staff in using all clinical applications and processes.Key ResponsibilitiesProvide technical support and assistance to staff in using all clinical applications and...


  • Doral, Florida, United States Peraton Full time

    Job Title: Military Information Support Operations SpecialistPeraton is seeking an experienced Military Information Support Operations (MISO) specialist to support a Combatant Command (CCMD) J39. This position is located in Doral, FL.Responsibilities:Integrate MISO functions and tasks into all facets of CCMD/Unified Command level planning, ensuring the...


  • Doral, Florida, United States Harvest Sherwood Food Distributors Full time

    Job Title: IT Site Support EngineerThis position will report to the Senior IT Operations Manager and directly support the needs of our customers, both internally and externally.Key Responsibilities:Answers phone support line for IT Service Desk for initial first call resolution of incidents/requests with focus around desktop/OS/HW/mobile issuesWill travel to...


  • Doral, Florida, United States Playbypoint Full time

    About PlaybypointPlaybypoint is a leading provider of innovative enterprise software solutions for the racquet sports industry. Our cutting-edge technology enables clubs, players, and coaches to operate more efficiently and enhance their game.Job DescriptionWe are seeking a highly skilled Customer Support Representative to join our team. As a key member of...


  • Doral, Florida, United States 1 Resource Group Staffing Full time

    Product Support TechnicianAs a Product Support Technician at 1 Resource Group Staffing, you will play a pivotal role in ensuring the optimal functioning of our network equipment across the entire American continent, from Canada to Chile.Key Responsibilities:Utilize technical expertise to provide guidance and support in troubleshooting malfunctions...


  • Doral, Florida, United States 1 Resource Group Staffing Full time

    Product Support TechnicianAs a Product Support Technician at 1 Resource Group Staffing, you will play a pivotal role in ensuring the optimal functioning of our network equipment across the entire American continent, from Canada to Chile.Key Responsibilities:Utilize technical expertise to provide guidance and support in troubleshooting malfunctions...


  • Doral, Florida, United States Playbypoint Full time

    About PlaybypointWe are a leading provider of innovative enterprise software solutions for the racquet sports industry. Our mission is to transform how clubs, players, and coaches operate and enhance their game.Job DescriptionWe are seeking a dedicated Customer Support Representative to join our team. As a key player in ensuring every customer experience is...


  • Doral, Florida, United States DHL Global Forwarding Full time

    Job Title: Administrative AssistantLocation: Miami, FLDHL Global Forwarding is a leading logistics provider with operations in over 220 countries. We are part of Deutsche Post DHL, a global company with a strong commitment to excellence and customer satisfaction.Job Summary:We are seeking an experienced Administrative Assistant to support our Americas...


  • Doral, Florida, United States DHL Global Forwarding Full time

    Job Title: Administrative AssistantLocation: Miami, FLDHL Global Forwarding is a leading logistics provider with operations in over 220 countries. We manage the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.Role...


  • Doral, Florida, United States CDR Companies Full time

    Job SummaryCDR Health Care Inc. is seeking a highly detail-oriented and organized individual to fill the role of Registration/Data Entry/Traffic Control Support in the Miami Dade area. This position requires strong administrative skills, with a focus on data entry, registration, and traffic control support.Key ResponsibilitiesProvide general administrative...


  • Doral, Florida, United States Private Family Office Full time

    Teaching Assistant Opportunity in the BahamasWe are seeking a dedicated and enthusiastic teaching assistant to support a gifted student entering Year 2. The ideal candidate will have experience working with students who require additional support and have a passion for creating engaging learning experiences.About the Role:As a teaching assistant, you will...


  • Doral, Florida, United States HirefinderRPO Full time

    {"title": "Administrative Assistant", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at HireFinder RPO. As a key member of our insurance sales team, you will provide critical support to our clients and contribute to the success of our agency.Key ResponsibilitiesProvide exceptional...