Technical Support Specialist

4 weeks ago


Doral, Florida, United States Insight Global Full time

**About the Role:**

We are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Help Desk Professional, you will be responsible for providing top-notch technical support to attorneys and business staff in a 24x7 call center environment.

**Key Responsibilities:**

  • Resolve complex technical issues via phone and email
  • Provide exceptional customer service skills, conveying technical information in a clear and concise manner
  • Meet productivity measures and balance priorities in a fast-paced environment

**Requirements:**

  • 2+ years of technical support experience
  • Experience in a call center or customer service environment
  • Experience using a ticketing system

**Nice to Have:**

  • A+ or Network + certification
  • Experience with ServiceNow

**Work Environment:**

This is a full-time position, and the ideal candidate will be based in either the Doral or Phoenix area. You will be working in a dynamic and fast-paced environment, representing the law firm and providing support to its staff.



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