Virtual Desktop Manager

6 days ago


Englewood Cliffs, New Jersey, United States NBCUniversal Full time
Job Summary

NBCUniversal is seeking a seasoned IT professional to oversee the company's virtual desktop infrastructure. As a Virtual Desktop Manager, you will be responsible for leading a team of engineers in supporting and maintaining the enterprise virtual environment.

Key Responsibilities
  • Manage and support the virtual desktop environment, ensuring high availability, performance, and security.
  • Develop and implement strategic plans for the VDI environment in alignment with organizational goals.
  • Collaborate with other IT leaders to ensure seamless integration of virtual desktop solutions with other IT services.
  • Oversee the design, deployment, and maintenance of Amazon DaaS, AVD, and Windows 365 Cloud PC.
  • Lead, mentor, and manage a team of EUC specialists and support staff.
  • Troubleshoot and resolve complex technical issues related to virtual desktops.
  • Stay current with emerging trends and technologies in the VDI space.
  • Collaborate with vendors and service providers to optimize VDI relationships.
  • Implement and manage support processes to ensure timely resolution of user issues.
Requirements
  • 5+ years of experience in IT infrastructure management, with a focus on end user computing and VDI.
  • Experience at the enterprise level managing and supporting virtual desktop and applications hosted on AWS Workspaces, Azure Virtual Desktops, VMWare Horizon Cloud, Citrix Workspace, and/or W365 Cloud environments for 5,000+ clients.
  • Bachelor's degree in computer-related field and/or years of equivalent experience.
  • 1+ years of management experience, managing a team of virtual engineers.
  • In-depth knowledge of the Windows operating systems in an enterprise environment.
  • Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, routing protocols.
  • Comfortable with IT security and compliance best practices.
  • Strong virtual and software troubleshooting skills.
  • Proficient in automated workstation build methodologies.
  • Experience working with software packaging and deployment systems.
  • Proficient in automation and scripting skills (Ansible, Bash, Perl, Python, PowerShell).
  • Experience working with AWS Workspace, VMWare Horizon Cloud, Citrix Workspace, Microsoft W365, and/or Microsoft AzureAD.
  • Experience with implementing, deploying, and supporting virtual infrastructure.
  • Extensive familiarity with major application configurations.
  • Possesses interpersonal skills necessary to effectively communicate with Operations, Infrastructure, Cybersecurity, Application, and Leadership teams.
Preferred Qualifications
  • Relevant certifications in VDI technologies (e.g. AWS Certified Solutions Architect, Microsoft Certified: Azure Virtual Desktop Specialty).
Work Environment

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.



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