UPS On Road Supervisor

4 days ago


Deerfield, Massachusetts, United States UPS Full time
Job Summary

This position is responsible for overseeing the daily performance of service providers to ensure high-quality service, improve efficiency, and maintain compliance with environmental, health, and safety regulations. The successful candidate will foster mutually beneficial customer relationships and supervise others within the department.

Key Responsibilities:
  • Complete administrative tasks, such as performance reviews, accident reports, and service failures, in a timely and accurate manner to facilitate the execution of the dispatch plan.
  • Conduct required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
  • Utilize technology, such as Orion, PAS, and Telematics, to identify opportunities for performance improvement and risk mitigation.
  • Communicate with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
  • Identify business opportunities and forward this information to the proper department for follow-up.
  • Encourage service providers to identify and forward volume development opportunities to management.
  • Create a customer-focused work environment to emphasize service and focus on building the business.
  • Communicate customers' business needs to employees to provide an understanding of job responsibilities and how actions impact customers.
Qualifications:
  • Meet local age and license requirements.
  • Be available to work flexible hours.
  • Assess business needs and demonstrate a general understanding of ways to identify and measure the current needs of the customer or business.
  • Demonstrate basic knowledge of injury and crash prevention techniques and identify root causes of injuries and auto crashes.
  • Demonstrate a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies.
  • Demonstrate a basic knowledge of common tools, equipment, and technology used within the operation.
Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.


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