Quality Assurance Specialist II

2 weeks ago


Omaha, Nebraska, United States Omaha Steaks Full time

Descripción del Trabajo

Resumen del Trabajo:

Supervisa las interacciones con los clientes para garantizar el cumplimiento de los estándares internos y regulatorios. Ayuda a proporcionar análisis de causa raíz a los problemas que afectan la satisfacción del cliente mediante la utilización de diversas herramientas. Ofrece retroalimentación práctica a las partes interesadas del Centro de Compromiso con el Cliente (CEC).

Las funciones esenciales del trabajo incluyen:

Compilar datos de rendimiento y elaboración de informes en apoyo a las partes interesadas. Reunirse regularmente con estas partes interesadas para compartir datos según lo delegado por el Supervisor de QA del CEC. Actuar como experto en la materia del departamento. Esto incluye ser el punto de escalamiento para el QAI y documentar cambios en la política del departamento. Desarrollar y desplegar mecanismos de seguimiento que ayuden al Supervisor de QA del CEC a evaluar los requisitos de capacitación necesarios para el personal del QAI. Asistir a la dirección en el diseño, implementación y monitoreo de estudios. Esto incluye medir tanto las interacciones como el trabajo de tareas no interactivas, como las colas. Liderar calibraciones con el personal de QA del CEC y las partes interesadas externas. Realizar todas las demás tareas asignadas.

Conocimientos, Habilidades y Capacidades:

PC: Excel, Word, correo electrónico y entrada de datos. Capacidad para escuchar de manera efectiva prestando total atención a lo que otras personas están diciendo. Capacidad para trabajar en un entorno de equipo y comunicarse de manera efectiva mientras se mantiene estricta confidencialidad. Diploma de secundaria o equivalente. Licencia profesional, certificación, capacitación especializada o técnica. Habilidades analíticas. Habilidades efectivas de comunicación verbal y escrita.

Requisitos de Horario:

Esta es una posición remota a tiempo completo, de lunes a viernes. Debe ser flexible durante la temporada alta. Se anima a los veteranos militares y sus cónyuges a postularse.

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