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Customer Service Representative

2 months ago

Duluth, Georgia, United States Chicken Salad Chick Full time
About This Role

We are seeking a highly motivated and customer-focused individual to join our team as a Store Associate at Chicken Salad Chick. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and inviting store environment, and ensuring accurate and efficient sales transactions.

Key Responsibilities
  • Customer Service
    • Welcome customers with a warm smile and positive attitude upon entering the store.
    • Invite customers to join the cake club, clearly explaining its benefits.
    • Ensure the accuracy of all orders before they leave the store.
    • Resolve customer issues promptly and effectively, prioritizing customer satisfaction.
  • Store Maintenance
    • Execute opening and closing duties meticulously each day.
    • Uphold a clean and inviting store environment, contributing to a positive shopping experience.
    • Ensure accuracy in completing all financial management tasks, including cash logs and deposit records.
  • Product Knowledge and Sales
    • Adhere to FIFO guidelines for product rotation and utilize day dots on all items.
    • Maintain high standards for product slicing and presentation.
    • Educate customers on best practices for product storage and usage.
    • Proactively identify opportunities to minimize waste and maximize product freshness.
  • Team Collaboration
    • Demonstrate comprehensive knowledge of all products and offerings.
    • Seek clarification and learning opportunities when needed.
    • Provide constructive feedback to the manager and offer suggestions for improvement.
    • Support the training and development of new team members.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply.