Customer Service Representative

1 week ago


Duluth, Georgia, United States Intralot Full time

Job Summary

Intralot, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our lottery retailers.

Key Responsibilities

  • Manage inbound and outbound phone calls from lottery retailers
  • Effectively troubleshoot equipment and related issues or problems
  • Dispatch technicians as needed for on-site repairs

Requirements

  • High school diploma or equivalent training and experience
  • One year prior related customer service experience, preferably in a technical call center environment
  • Call tracking system experience preferred

What We Offer

  • Competitive benefits package, including medical, dental, and vision insurance
  • 6% 401k match
  • Paid holidays and vacation
  • Paid sick, short, and long-term disability
  • Tuition reimbursement
  • Employee assistance program
  • Maternity and paternity leave
  • Discount programs

Why Work for Intralot?

We are an equal opportunity employer and recognize that our strength lies in our people. We are committed to diversity and EEO is the Law.



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