Guest Services Associate
2 weeks ago
We are seeking a dedicated and friendly guest services associate to provide outstanding service to our visitors at Staybridge Inn and Suites.
Your role will involve greeting guests, managing their details, issuing room keys, and addressing any inquiries to ensure a pleasant experience during their stay.
The ideal candidate will possess excellent communication abilities, a strong commitment to service excellence, and a proactive approach to guest needs.Key Responsibilities
- Address customer concerns and complaints effectively.
- Handle incoming calls, process online and in-person booking requests, and respond to guest inquiries regarding room availability, rates, amenities, loyalty programs, and special accommodations.
Administrative Duties:
Maintain accurate and current records of all guest accounts.
- Coordinate with housekeeping to ensure that guest rooms are prepared and ready.
- Welcome, register, check-in, and check out guests, provide room keys and numbers, and securely handle payment information.
Qualifications
- Experience in handling phone inquiries and managing challenging situations.
- Familiarity with Microsoft Office and reservation systems.
- High school diploma or equivalent.
- Strong organizational, time management, customer service, and interpersonal skills.
- Preferred: 1 year of experience in the hospitality sector as a front desk agent, receptionist, or guest service representative.
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Guest Services Associate
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