Guest Services Representative

2 weeks ago


Ames, Iowa, United States Staybridge Inn and Suites Full time


We are seeking a friendly and professional Guest Services Representative to provide outstanding service to all visitors at Staybridge Inn and Suites.

Your role will involve greeting guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a pleasant experience during their stay.

The ideal candidate possesses excellent communication abilities, a strong commitment to service excellence, and a proactive approach to guest satisfaction.

Key Responsibilities

  • Address customer concerns and complaints as needed.
  • Handle incoming calls, process online and in-person booking requests, and respond to questions regarding room availability, rates, amenities, loyalty programs, and special requests.

Administrative Duties:
Maintain accurate and current records of all guest accounts.

  • Coordinate with housekeeping to ensure that accommodations are prepared for guests.
  • Welcome, register, check-in, and check out guests, provide room keys and numbers, and securely record payment information.

Qualifications

  • Experience in handling phone inquiries and managing challenging situations.
  • Proficient in Microsoft Office and reservation management software.
  • High school diploma, GED, or equivalent.
  • Strong time management, organizational, customer service, and interpersonal skills.
  • Preferred: 1 year of experience in the hospitality sector as a front desk agent, receptionist, or guest service representative.


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