Customer Service Associate

2 weeks ago


Ames, Iowa, United States Gatewayames Full time

The Gateway Hotel & Conference Center is seeking a part-time Customer Service Associate to enhance our hospitality operations. Availability during evenings and weekends is preferred.

Key Responsibilities

• Greet all guests warmly and professionally.

• Conduct accurate check-ins and check-outs for guests on a daily basis.

• Respond to phone inquiries promptly.

• Manage reservations both over the phone and in person.

• Offer effective solutions to guest concerns.

• Maintain a cash float during your shift to ensure accurate financial handling.

• Collaborate effectively with all hotel departments.

Qualifications

Preferred: 1 year of experience in a hotel setting; required: customer service experience. Experience with cash handling is essential. Flexibility in scheduling is preferred, with a requirement for evening and weekend availability.

*At Gateway Hotel & Conference Center, we are dedicated to providing exceptional service and hospitality to every individual we encounter, whether guest or employee. If you share this commitment, we encourage you to explore our available opportunities.*

If you are interested in this position, please apply online.



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