Scheduling Coordinator II Mental Health Professional

4 weeks ago

Schenectady, New York, United States Ellis Medicine Full time
Scheduling Coordinator II Mental Health Professional

The Scheduling Coordinator II Mental Health Professional is responsible for coordinating business office activities. This role requires knowledge of computer software programs used in daily operations. The Scheduling Coordinator II may be called upon to perform registration and check-out, in addition to scheduling. Responsibilities include staff training and supervision of above functions. The Scheduling Coordinator II should be prepared to work on special assignments as requested by the Intake Coordinator and keep the manager up-to-date with daily occurrences in the office. Key responsibilities include preauthorization, participating in Quality Measures, and coordinating referrals. The Scheduling Coordinator II will be responsible for activities such as preauthorization, participating in Quality Measures, and coordinating referrals. The Scheduling Coordinator II will also be responsible for any other additional duties assigned by the Intake Coordinator or leadership team.

Education and Experience Requirements

A high school diploma or equivalent is required. A minimum of two years of experience in an office setting is preferred. An associate degree in a healthcare discipline or related field with 3-5 years of experience in a healthcare or mental health setting is preferred. Excellent communication skills and the ability to interact with a variety of people, including hospital administration, staff, and physicians, are essential. A customer service-oriented attitude and behavior are also required.

Physical Requirements

The position is located indoors under normal working conditions. The ability to push/pull 25 lbs., lift/move 15 lbs. from floor to table, and perform moderately difficult manual manipulations, such as using a keyboard, writing, and filing, for extended periods of time, is required. Mobility requirements include the ability to sit at a computer terminal or workstation for a prolonged period, as well as the ability to squat, stand, and walk for a reasonable length of time and distance.

Responsibilities of the Position
  • Scheduling of appointments for the practice.
  • Check-in/check-out registration.
  • Maintenance of the flow of the front desk.
  • Scanning/preloading into EMR.
  • Screening patients/visitors for COVID symptoms and temperature.
  • Prepping all encounters, including obtaining and scanning records as needed.
  • Receiving and documenting within the EMR all messages.
  • Obtaining and delivering daily mail.
  • Maintenance of both incoming and outgoing electronic referrals.
  • Assisting clinical staff in obtaining records as needed.
  • Sending No-show letters and documenting in EMR.
  • Excellent person-to-person skills, including listening, speaking, and interacting styles that are friendly, courteous, and appropriate in a variety of settings.
  • Positive attitude, including the ability to maintain and communicate an optimistic state of mind.
  • Ability to manage multiple tasks and receive work direction from multiple people.
  • Demonstrates ability to work with confidential information and maintain strict confidentiality.
  • Excellent communication with patients, physicians, staff, other offices, and other hospital departments, while maintaining a high degree of professionalism and positive customer relations.
  • Delivers excellent customer service to all.
  • Goals include optimizing all schedules and appointments of all modalities, meeting department objectives.
  • Accuracy of patient registration, verification of demographics, insurance, and financial information.
  • Coordination of referrals both internally and externally.
  • Required to cross-train and support all programs and other duties assigned to them when needed.
  • Plays an integral role in the intake team, working with the Intake Coordinator, Social Work Supervisors, and administration to streamline the intake/referral process.
  • Completes any other duties assigned by the Intake Coordinator, Social Work Supervisors, and Administration.

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