Bilingual Customer Service Representative

3 hours ago


Lake Elsinore, California, United States MUNOZ INSURANCE AGENCY INC Full time
Job Overview

Munoz Insurance Agency Inc is seeking a highly skilled and detail-oriented Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide top-notch customer service to existing clients, responding to inquiries, and resolving issues in a timely and professional manner.
  • Work with new clients to understand their needs, gather necessary information, and provide personalized solutions to meet their insurance needs.
  • Collaborate with team members to ensure seamless communication and efficient resolution of customer issues.
  • Stay up-to-date on industry developments, products, and services to provide expert advice and guidance to clients.
  • Maintain accurate records of customer interactions and transactions, ensuring compliance with agency policies and procedures.
Requirements
  • Hold a valid insurance license and have a minimum of two years of commercial lines insurance account management experience.
  • Demonstrate strong knowledge of insurance products, rating procedures, underwriting procedures, coverages, and industry operations.
  • Exhibit excellent communication, problem-solving, and time management skills, with the ability to work in a fast-paced environment.
  • Be proficient in agency management systems, rating tools, and carrier website navigation.
What We Offer
  • A competitive salary and benefits package, including 401(k), bonus opportunities, and comprehensive health insurance.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a team-oriented culture and a commitment to excellence.


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