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Customer Service Representative

2 months ago

Lake Elsinore, California, United States Polar Express Heating and Air Conditioning Inc. Full time
Job Title: CCR/Dispatcher

At Polar Express Heating and Air Conditioning Inc., we are seeking a highly skilled and customer-focused CCR/Dispatcher to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing dispatch operations, and ensuring seamless communication between customers and our technicians.

Key Responsibilities:
  • Customer Service: Answer incoming calls, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • Dispatch Operations: Manage the dispatch board, coordinate technician schedules, and ensure efficient call scheduling to maximize productivity.
  • Communication: Communicate effectively with customers, technicians, and other team members to ensure seamless communication and resolve any issues that may arise.
  • Reporting and Analysis: Develop and manage reports to track key performance indicators, identify areas for improvement, and make data-driven decisions to optimize operations.
Requirements:
  • Education: High school diploma or equivalent required; associate degree preferred.
  • Skills: Strong customer service skills, excellent communication and interpersonal skills, ability to work independently and as part of a team, and proficiency in Microsoft Excel, Word, and PowerPoint.
  • Experience: Previous experience in a customer-facing role or dispatch operations is highly desirable.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package that reflects your value to our team.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and mentorship programs.
  • Collaborative Environment: A collaborative and dynamic work environment that values teamwork and open communication.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.