Customer Service Representative

2 months ago


Lake Elsinore, California, United States Worlden Group Inc dba Golden Corral Full time
Job Overview

At Worlden Group Inc dba Golden Corral, we are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative.

This role is critical in creating a positive and memorable experience for our guests, from the moment they enter to the moment they leave.

Key Responsibilities:

  • Guest Service:
    • Welcoming guests with a sincere and personal invitation to return.
    • Offering assistance to guests who may need help.
    • Processing GC On the Go To-Go orders efficiently.
    • Providing friendly and courteous phone interactions.
    • Handling payments accurately and securely.
    • Ensuring knowledge of position responsibilities related to just-in-time delivery.
    • Being aware of the buffet offerings and menu items for the day.
  • Cleanliness:
    • Maintaining organization and cleanliness at the vestibule, host/cashier station, and surrounding areas.
    • Assisting in setting up the buffet and ensuring labels are correct.
    • Cleaning all buffets and surrounding areas.
    • Following local health department laws and regulations.
    • Performing duty roster and ensuring cleanliness, service, and quality standards are met.
  • Operational Excellence:
    • Informing the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
    • Ensuring drawer balances with daily paperwork.

What We Offer:

As a Customer Service Representative at Worlden Group Inc dba Golden Corral, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our franchise organization.



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