Customer Service Representative
2 months ago
At Worlden Group Inc dba Golden Corral, we are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative.
This role is critical in creating a positive and memorable experience for our guests, from the moment they enter to the moment they leave.
Key Responsibilities:
- Guest Service:
- Welcoming guests with a sincere and personal invitation to return.
- Offering assistance to guests who may need help.
- Processing GC On the Go To-Go orders efficiently.
- Providing friendly and courteous phone interactions.
- Handling payments accurately and securely.
- Ensuring knowledge of position responsibilities related to just-in-time delivery.
- Being aware of the buffet offerings and menu items for the day.
- Cleanliness:
- Maintaining organization and cleanliness at the vestibule, host/cashier station, and surrounding areas.
- Assisting in setting up the buffet and ensuring labels are correct.
- Cleaning all buffets and surrounding areas.
- Following local health department laws and regulations.
- Performing duty roster and ensuring cleanliness, service, and quality standards are met.
- Operational Excellence:
- Informing the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
- Ensuring drawer balances with daily paperwork.
What We Offer:
As a Customer Service Representative at Worlden Group Inc dba Golden Corral, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our franchise organization.
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