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Senior Rooms Operations Manager

1 month ago

Warren, Ohio, United States Marriott International Inc Full time
Job Summary

As a Senior Rooms Operations Manager at Marriott International, you will be responsible for managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. You will lead a team of staff and strive to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Key Responsibilities
  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Manages the execution of all operations in the rooms area departments and manages staff.
  • Leads specific team while assisting with meeting or exceeding property goals.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
  • Understands employee and guest satisfaction results and develops action plans to address needed areas and expand on strengths.
  • Sets clear expectations with the General Manager for the team.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example, demonstrating self-confidence, energy, and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations and exceeding them.
Requirements
  • High school diploma or GED; 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
What We Offer

Marriott International offers a competitive salary range of $71,000 to $86,000 annually, as well as a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer and believes in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.